RETURN INSTRUCTIONS

If you are a consumer from the perspective of Polish Civil Code – which means you bought our products as an individual (not a company) for your individual use (for the purpose not involving the occupation or a business), you can return the products within 14 days after deliver. But please remember that the returned products will only be accepted by the Seller if they are complete, unused and undamaged. All returns are subject to inspection.

To return the products, please follow the steps:

STEP 1:  Fill in a return form. You can download the form HERE. The form should include: 

• date of Sales Contract / products receipt
• name, surname, address of Customer,
• name, symbol, quantity of purchased Products
• receipt/invoice should be attached.

STEP 2: Send he return form to reklamacje@dreweks.eu. Once we have the form we will confirm it to you.

STEP 3: Send back all the products that you would like to return to

• F.P.H.U. Dreweks
• Białka 642
• 34-220 Maków Podhalański
• Poland

Please make sure that the products are sent back not later than 14 days after sending the return form. Otherwise the return may not be accepted.

STEP 4: After inspecting the returned products we will return your money using the same channel as during the original payment for the order. The processing of the money refund may take up to 2-3 weeks. Any shipping charges from the order will not be refunded.